FAQ

Yes! Custom design is one of our specialties. We work closely with you to bring your vision to life, from initial concept to final creation. Our expert jewelers guide you through the entire process, ensuring every detail reflects your unique style and preferences.

The timeline for custom jewelry varies depending on the complexity of the design. Typically, engagement rings take 3-6 weeks, while other custom pieces may take 2-8 weeks. We provide detailed timelines during your consultation and keep you updated throughout the process.

We are available 24/7 by appointment. This flexibility allows us to accommodate your schedule, whether you prefer morning, evening, or weekend consultations. Simply call us at (310) 346-6109 to schedule a time that works best for you.

Yes, we offer flexible financing options to make your dream jewelry more accessible. We work with several financing partners and can discuss various payment plans during your consultation. Contact us to learn more about current financing offers.

Absolutely! We encourage you to visit our showroom to view our extensive collection of diamonds and gemstones. During your appointment, we can show you various options, explain the quality factors, and help you select the perfect stone for your piece.

Yes, we purchase fine jewelry, diamonds, and precious metals. We also offer trade-in options if you want to upgrade or redesign an existing piece. Bring your jewelry to our showroom for a complimentary evaluation.

We want you to be completely satisfied with your purchase. We offer a 30-day return policy for most items in original condition. Custom pieces are carefully reviewed during the design process to ensure satisfaction. Contact us for specific details about returns and exchanges.

Yes, we provide comprehensive jewelry repair and maintenance services, including resizing, stone replacement, cleaning, polishing, and prong retipping. Our expert craftsmen handle each piece with care to restore and maintain its beauty.

Scheduling an appointment is easy! Call us at (310) 346-6109, email us at upthehillst@gmail.com, or use the contact form on our website. We recommend scheduling in advance to ensure availability, but we also welcome walk-ins when possible.

For engagement ring consultations, bring inspiration photos, budget information, and any preferences you have. For custom designs, sketches or reference images are helpful. If you have an existing piece you want to redesign, bring that along too.

Yes, we provide professional jewelry appraisal services for insurance, estate planning, or resale purposes. Our certified appraisers deliver detailed reports documenting the quality and value of your jewelry.

We offer all popular diamond shapes including round brilliant, princess, cushion, oval, emerald, pear, marquise, radiant, and asscher cuts. We can also source specialty cuts upon request. Each diamond is hand-selected for quality and brilliance.

Yes! Whether you need to match a wedding band to an engagement ring or recreate a lost earring, our craftsmen can replicate existing pieces with precision. Bring the piece to your consultation for the best results.

Yes, we service luxury watches including battery replacement, band adjustment, crystal replacement, and more extensive mechanical repairs. We work with authorized service centers for specific luxury brands to maintain warranties.

We accept cash, all major credit cards, wire transfers, and certified checks. For high-value purchases, we can discuss secure payment options during your consultation.